Gold Services
Our DOEJAE Gold package is the first of our full Managed Service Provider services. This package gives you proactive support of your desktops, laptops, servers, networks along with security aspects of your infrastructure namely windows fixes, firewall management, and antivirus and malware monitoring. We also ensure that adequate backups are maintained and you can recover from damage to your data.
The following are the features of the package:
- Commitment to use DOEJAE Inc. as preferred IT Provider.
- Access to DOEJAE Help Service Trouble Ticket portal and knowledge base.
- Procurement Assistance.
- Time & Materials Contract
- Monthly Contract.
- Alerts and notification of issues on computers, network devices, and network printers.
- Prompt response to all major computer outages. Verbal support within a maximum of 30 minutes and where necessary, on site visit within a maximum of two (2) hours.
- Proactive support for desktops and laptops.
- Proactive support for servers.
- Proactive network administration and maintenance.
- Monitoring and updates of all computer security fixes including firewalls, antivirus, and malware.
- Free remote support for computer and network issues.
- Free telephone support for computer and network issues.
- Advise on the use of any software.
- Monitoring of backups being conducted by in-house staff.
- Free website surfing analysis.
- Free network traffic flow analysis.
- Free patch management of critical.
- Free wireless management.
- UPS management.
Please Contact Us to take advantage of this valuable service package.