Platinum Services
Our DOEJAE Platinum package is the full service package that allows us to fully manage your IT infrastructure. We will give you the peace of mind and take responsibility for management of your IT environment. Our intention is to minimize downtime, maintain peak performance of computers and the network, and ensure that your IT infrastructure does not affect the productivity of your staff. This package covers the majority of our service offerings namely
Desktop/Laptop Services,
Network Services,
Server Services,
Backup Services, and an agreed amount of
Professional Services.
The following are the features of the package:
- Commitment to use DOEJAE Inc. as preferred IT Provider.
- Access to DOEJAE Help Service Trouble Ticket portal and knowledge base.
- Procurement Assistance.
- Time & Materials Contract
- Monthly Contract.
- Alerts and notification of issues on computers, network devices, and network printers.
- Prompt response to all major computer outages. Verbal support within a maximum of 30 minutes and where necessary, on site visit within a maximum of two (2) hours.
- Proactive support for desktops and laptops.
- Proactive support for servers.
- Proactive network administration and maintenance.
- Monitoring and updates of all computer security fixes including firewalls, antivirus, and malware.
- Free remote support for computer and network issues.
- Free telephone support for computer and network issues.
- Advise on the use of any software.
- Monitoring of backups being conducted by in-house staff.
- Free website surfing analysis.
- Free network traffic flow analysis.
- Free patch management of critical.
- Free wireless management.
- UPS management.
- Disaster recovery and planning services.
- First line support of the company’s application software.
- Semi-annual audit and ongoing documentation of all computer equipment.
- Remote backup of the company’s data using our remote backup software.
- Work with other third party technology suppliers to ensure that the technological objectives are met.
- Chief Information Officer Consulting Services
Please Contact Us to take advantage of this valuable service package.