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Bronze
Package
"Break & Fix Support" |
Silver
Package
"Reactive Support" |
Gold
Package
"Proactive Support" |
Platinum
Package
"Comprehensive Support |
| 1. |
Commitment to use DOEJAE Inc. as preferred IT Provider. |
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| 2. |
Reactive Support for desktops & laptops |
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| 3. |
Reactive Support for Servers. |
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| 4. |
Reactive Network Administration & Maintenance. |
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| 5. |
Access to DOEJAE Help Service Trouble Ticket portal and knowledge base. |
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| 6. |
Procurement Assistance. |
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| 7. |
Time & Materials Contract |
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| 8. |
Monthly Contract. |
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| 9. |
Alerts and notification of issues on computers, network devices, and network printers. |
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| 10. |
Prompt response to all major computer outages. Verbal support within a maximum of 30 minutes and where necessary, on site visit within a maximum of two (2) hours. |
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| 11. |
Proactive support for desktops and laptops. |
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| 12. |
Proactive support for servers. |
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| 13. |
Proactive network administration and maintenance. |
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| 14. |
Monitoring and updates of all computer security fixes including firewalls, antivirus, and malware. |
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| 15. |
Free remote support for computer and network issues. |
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| 16. |
Free telephone support for computer and network issues. |
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| 17. |
Advise on the use of any software. |
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| 18. |
Monitoring of backups being conducted by in-house staff. |
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| 19. |
Free website surfing analysis. |
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| 20. |
Free network traffic flow analysis. |
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| 21. |
Free patch management of critical. |
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| 22. |
Free wireless management. |
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| 23. |
UPS management. |
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| 24. |
Disaster recovery and planning services. |
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| 25. |
First line support of the company’s application software. |
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| 26. |
Semi-annual audit and ongoing documentation of all computer equipment. |
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| 27. |
Remote backup of the company’s data using our remote backup software. |
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| 28. |
Work with other third party technology suppliers to ensure that the technological objectives are met. |
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| 29. |
Chief Information Officer Consulting Services |
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